Subscribing to our hosted workforce management solutions involves a simple 6 step process. This process can usually be accomplished
in a very short time period, depending on the complexity of your requirements. Refer to the frequently asked questions page
for additional subscription information.
- STEP 1
Contact a Pipkins representative to discuss your workforce management requirements and determine if our product will meet your needs.
Or, fill out our information request form and a Pipkins representative will contact you.
- STEP 2
A Pipkins sales representative will complete a subscription contract and determine subscription plan and payment method.
Subscriptions are available in monthly or yearly terms and can be cancelled at any time. Rates consist of a base monthly fee and additional per user monthly charges.
Payment is handled by direct deposit.
Subscription Fee Basics:
- Flat rate monthly fee.
- Additional monthly fee for optional modules (switch data collection, etc.).
- Low additional monthly fee per agent for web portal access.
- STEP 3
An "account manager" for your company will be established and given access to your account on WorkforceScheduling.com.
The account manager must review the usage terms and conditions; and perform product activation online.
- STEP 4
A Pipkins customer support person will implement your database on our hosted servers and seed it with your staff data.
Any other installation requirements for your particular subscription will be performed, such as establishing an interface to your ACD for collection of data.
- STEP 5
Upon completion of a subscription contract, acceptance of the usage terms and conditions, and implementation of your database and ACD interfaces
you will be given access to download the necessary client software.
- STEP 6
Training is scheduled with a Pipkins training representative and held at Pipkins headquarters, onsite at your company, or online via web collaboration.