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Pipkins User Group Meeting

Navy Federal Credit Union in Washington DC is the host sight for the next annual Pipkins Users Group Conference. The tentative information is subject to change. The meeting is open to existing customers, prospective customers and the general public. For additional registration information about the User Group Meeting contact the Steering Committee Reservation Chairmen by calling (703) 206-2262 or send e-mail to: dee_kirby@navyfederal.org

Sunday, August 11th through Wednesday, August 14th 2002
Navy Federal Credit Union Headquarters
Vienna Virginia (Outside Washington DC)
3 ½ days


PIPKINS 5th ANNUAL USER GROUP FORUM AGENDA

Sunday, August 11, 2002

  • 1300-1500 Conference Pre-registration - Hotel Lobby
  • 1900-2100 Kennedy Centre - Shear Madness (Comedy Show) Coach will leave hotel @ 1800
Monday, August 12, 2002
  • 0800-0900 Conference Registration @ Navy Federal Credit Union (Coffee and Pastries served)
  • 0900-0930 Welcome speech
  • 0930-1030 Introductions and distribution of product development wish list
  • 1030-1130 Call Centre Tour
  • 1130-1230 Lunch
  • 1230-1330 Guest Speaker Bruce Poole - Title: 9 Habits of Highly Successful Schedulers
  • 1330-1500 Review of Wish list in Conjunction with Pipkins Product Strategy
  • 1500-1515 Break
  • 1515-1600 Wish list Cont.

    "Cook out" hosted by the Hotel

  • 1700-2300 Private Lounge Open @ Hotel for Conference Attendees and Invited Guests
Tuesday, August 13, 2002
  • 0800-0900 Coffee and Pastries
  • 0900-1000 Guest Speaker Oscar Alban - Title: People Optimization, the Key to Your Success
  • 1000-1015 Break
  • 1015-1130 Breakout Session x 5 - RTA/WAVE
  • 1130-1230 Lunch
  • 1230-1330 Guest Speaker Nancy Treaster - Title: Capturing customer intelligence to optimize performance
  • 1330-1430 Breakout Session x 5 - RTA/WAVE/SER Assembly Events/Preferences/eMail/Routing
  • 1430-1445 Break
  • 1445-1545 Breakout Session x 5 - RTA/WAVE/Multi Media Scheduling/Preferences

    (A coach will be provided to the Memorial. A small snack will also be provided to keep you going until Dinner)

    SILENT DRILL TEAM AND BUGLE CORP followed by DINNER

  • 1700-2300 Private Lounge Open @ Hotel for Conference Attendees and Invited Guests
Wednesday, August 14, 2002
  • 0800-0900 Coffee and Pastries
  • 0900-1015 Breakout Session from your choice
  • 1015-1030 Break
  • 1030-1230 Voting for next years Steering Committee and handover
  • 1230-1330 Lunch Served in Lascara Memorial Hall
  • 1400-1500 New Officers Meeting
  • 1700-2300 Private Lounge or Evening Activities will be planned depending on interest

Cost:
$300 - Includes activities and day meals.
$250 - Discount for additional attendees registering together from same company
$100 discount for registrations received by 30 June 2002

Hotel Information:
Comfort Inn Tysons Corner
1587 Spring Hill Rd.
Vienna, VA, US     (703) 448-8020

Reservations:
(800) 424-6423
United Kindom (toll free) 0800 44 44 44